Government and Public Sector UX Design
I design and build accessible online services, application portals and websites for government agencies and municipalities.
I designed a relief-funding portal for WSIB and the Government of Ontario under a hard deadline, ONE Access for Ontario Health, and the Invest in Brampton website for the City of Brampton.
Public sector design services
Online services and application portals
Applications, eligibility checks and account areas broken into clear steps, so more people finish without calling for help.
Accessibility and AODA
Designs that meet WCAG 2.1 AA, so your service works for everyone and supports AODA compliance in Ontario.
Working within government design systems
I design with the systems you already have. The WSIB portal had to work with both WSIB’s and the Ontario government’s design systems.
Plain language
Content written so residents and businesses understand what to do, what they need and what happens next.
Municipal and economic development websites
Websites that promote a city or region to investors and residents, like Invest in Brampton.
Designing public services
Government services are used by everyone, often at stressful moments, and many people only use them once. They need to be clear the first time, work on any device and meet accessibility law. I design for that reality, and for the procurement, review and approval steps that come with public sector work.
Recent public sector work
- WSIB / Government of Ontario: a relief-funding portal for Ontario businesses, delivered on a tight deadline.
- Ontario Health (ONE Access): one point of access to digital health services.
- Invest in Brampton: an investor-focused website for the City of Brampton.
Government UX FAQ
Do you work directly or through agencies?
Both. I’ve worked directly with public sector teams and through agencies and vendors on their behalf.
Can you design to AODA requirements?
Yes. Accessibility is built in from the first wireframe and checked against WCAG 2.1 AA, the standard AODA refers to.
Can you work to a fixed deadline?
Yes. The WSIB portal was designed and delivered against a legislated deadline, using both organizations’ existing design systems to move fast.
Do you only work with Toronto organizations?
No. I’m based in North York and happy to meet clients across the GTA in person, and I work remotely with teams across Canada and the US.
More ways I can help
Related services: product design, mobile app design, design systems and UX and UI design. See all industries.
Let’s talk about your service
Tell me about the service you’re building or improving, and I’ll get back to you with next steps and a quote.