Healthcare UX Design in Toronto
I design and build digital health products, patient portals and clinical software that work for patients, providers and the staff who use them every day.
I designed ONE Access for Ontario Health, a single point of access to digital health services, and redesigned McKesson Canada’s enterprise pharmacy software to make it easier to learn and faster to use.
Healthcare design services
Patient portals and digital front doors
Ways for patients to find, enrol in and use health services online, designed for people of every age and level of comfort with technology.
Clinical and pharmacy software
Tools used for hours at a time, where clear layouts and fewer clicks reduce errors, training time and support calls.
Accessibility and inclusive design
Large touch targets, readable type, plain language and screen reader support, designed to WCAG 2.1 AA and AODA.
Privacy and consent
Consent and data-sharing screens that respect privacy rules such as Ontario’s PHIPA and that patients understand.
Research with patients and providers
Interviews and usability testing with the people who actually use the product, from patients to pharmacists.
Designing for health care
Health products have two sets of users with very different needs: patients who may be anxious, unwell or new to technology, and providers who need speed and accuracy. I design for both, and work with clinical, privacy and IT stakeholders to get the details right.
Recent healthcare work
- Ontario Health (ONE Access): a new product to simplify how digital health services are discovered, enrolled in and accessed.
- McKesson Canada: a modern, easier interface for pharmacy software used across Canada.
Healthcare UX FAQ
Do you design for both patients and clinicians?
Yes. Many health products serve both, and I research and test with each group separately.
How do you handle accessibility?
Accessibility is part of the design from the first wireframe, checked against WCAG 2.1 AA, rather than fixed at the end.
Can you work under NDA?
Yes, and I follow your privacy and security requirements for any data I see during the project.
Do you only work with Toronto organizations?
No. I’m based in North York and happy to meet clients across the GTA in person, and I work remotely with teams across Canada and the US.
More ways I can help
Related services: product design, mobile app design, design systems and UX and UI design. See all industries.
Let’s talk about your health product
Tell me about your product and the people who use it, and I’ll get back to you with next steps and a quote.