UX Design for Regulated Industries
Most of my work is for organizations where trust, privacy and accessibility aren’t optional: banks and fintechs, health care, and government.
These products come with legal copy, compliance reviews, legacy systems and users of every age and ability. I design within those constraints, so your product passes review and still feels simple to use.
Industries I work in
Fintech and financial services
Mobile banking, payments, digital onboarding and financial software, for TD, Interac, Deloitte and Abode.
Healthcare
Digital health services, patient-facing platforms and pharmacy software, for Ontario Health and McKesson Canada.
Government and public sector
Online services, application portals and public websites, for WSIB, the Government of Ontario and the City of Brampton.
What regulated products have in common
- Accessibility. Designs that meet WCAG 2.1 AA and support AODA compliance in Ontario.
- Privacy and consent. Clear disclosures and choices that people understand.
- Security that doesn’t get in the way. Sign-in and verification that protect users without losing them.
- Complex processes. Long applications and multi-step workflows broken into simple steps.
- Many stakeholders. Compliance, legal, IT and the business all need to sign off.
How I work with regulated teams
I work directly with in-house product teams and through agencies, and I’m comfortable presenting to stakeholders from compliance, legal, IT and the business. I’m happy to work under NDA and within your security requirements.
Services: product design, mobile app design, UX and UI design, design systems and websites and web applications.
Let’s talk about your project
Tell me what you’re building and the constraints you’re working within, and I’ll get back to you with next steps and a quote.